Privacy Policy

Last Updated: 31 May 2026

Maison Khatib operates this store and website, maisonkhatib.com, including all related information, content, features, tools, products, and services in order to provide customers with a professional online shopping experience.

Maison Khatib is powered by Shopify, which helps us provide our website, store, checkout, order management, and related services.

This Privacy Policy explains how Maison Khatib collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or use any of our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

Maison Khatib
Wholesale fashion and garment accessories supplier
Saadeh Bld GF, Kaskas
Beirut, Lebanon

Website: maisonkhatib.com
Email: sales@maisonkhatib.com
Phone / WhatsApp: +961 70 664 457

Maison Khatib currently delivers inside Lebanon only.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Billing and delivery address
• Order details
• Products viewed, added to cart, or purchased
• Payment method information
• Messages or inquiries sent to us by email, WhatsApp, phone, website forms, or social media
• Device information, such as IP address, browser type, device type, and website usage information
• Cookies and similar tracking information used to improve website performance and customer experience

Because Maison Khatib currently accepts Cash on Delivery, we do not directly collect full credit card or debit card details on our website. If online payment methods are added in the future, payment information may be processed securely by Shopify or approved payment service providers.

3. How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you when you place an order, create an account, contact us, or submit information through our website
• Automatically when you browse or use our website through cookies and similar technologies
• From Shopify and service providers that help operate our website, process orders, manage deliveries, improve performance, or provide customer support
• From communication channels such as WhatsApp, email, phone, Instagram, or Facebook when you contact us

4. How We Use Your Personal Information

We use your personal information to:

• Receive and process your orders
• Confirm your order details
• Arrange delivery inside Lebanon
• Contact you about your order, delivery, exchange, return, or customer service request
• Provide customer support
• Improve our website, services, and customer experience
• Send order-related notifications
• Prevent fraud, abuse, or misuse of our website
• Comply with legal, accounting, tax, or business obligations
• Send marketing or promotional messages only when permitted or when you have interacted with us in a way that allows this

5. Cash on Delivery

Maison Khatib currently accepts Cash on Delivery.

Payment is made directly to the courier when the order is delivered.

We may contact you by phone, WhatsApp, SMS, or email to confirm your order, delivery address, and availability before dispatching your order.

6. Delivery and Courier Information

To deliver your order, we may share necessary information with trusted local courier services operating in Lebanon.

This may include:

• Your name
• Phone number
• Delivery address
• Order details needed for delivery
• Cash on Delivery amount

Courier services may only use this information to complete the delivery process.

7. How We Share Personal Information

We may share personal information with trusted service providers only when needed to operate our business and provide our services.

This may include:

• Shopify, which hosts and powers our online store
• Courier and delivery companies
• IT, website, hosting, and technical service providers
• Customer support tools
• Marketing, analytics, or advertising tools such as Google or Meta, where applicable
• Legal, accounting, or professional advisors when necessary
• Authorities if required by applicable law

We do not sell customer contact information.

We do not share your personal information for unrelated third-party use.

8. Relationship with Shopify

Our website is hosted and powered by Shopify.

Shopify may collect and process personal information when you access or use our website, place an order, or interact with Shopify-powered services.

Information submitted through our website may be processed by Shopify and by service providers located in countries outside Lebanon.

To learn more about how Shopify processes personal information, you can visit Shopify’s privacy information through Shopify’s official privacy pages.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website working properly
• Remember cart and browsing preferences
• Improve website performance
• Understand how visitors use the website
• Support analytics and advertising, where applicable

You may be able to manage or disable cookies through your browser settings. However, disabling cookies may affect some website features.

10. Marketing Communications

We may use your contact information to send marketing or promotional messages about Maison Khatib products, offers, or updates, where permitted.

You may opt out of marketing emails or promotional messages at any time by contacting us or using the unsubscribe option when available.

Even if you opt out of marketing messages, we may still contact you about your order, delivery, payment, return, exchange, or customer service request.

11. Security of Personal Information

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, online platform, or communication method is completely secure.

Please avoid sending sensitive or confidential information through unsecured channels.

12. Retention of Personal Information

We keep personal information only for as long as needed for business, legal, accounting, delivery, customer service, dispute resolution, fraud prevention, or compliance purposes.

The retention period may depend on the type of information and the reason it was collected.

13. Customer Rights

Depending on applicable law and your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Ask questions about how your personal information is used
• Opt out of certain marketing communications

To make a request, please contact us using the contact details listed below.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in Lebanon.

If you believe that a child has provided personal information to us, please contact us so we can review and delete the information if required.

15. International Data Transfers

Because our website is powered by Shopify and may use international service providers, your personal information may be transferred, stored, or processed outside Lebanon.

When this happens, we rely on appropriate safeguards and service provider commitments to protect personal information according to applicable privacy and data protection requirements.

16. Third-Party Links

Our website may contain links to third-party websites, social media pages, or external platforms such as Instagram, Facebook, or other services.

Maison Khatib is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

17. Updates to This Privacy Policy

Maison Khatib may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or Shopify features.

Any updates will be posted on this page with a revised “Last Updated” date.

18. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact us:

Maison Khatib
Saadeh Bld GF, Kaskas
Beirut, Lebanon

Email: sales@maisonkhatib.com
Phone / WhatsApp: +961 70 664 457